How to get an RMA (returned materials authorization)?

Max Machinery has replaced RMA numbers with formal quotes for the return of Max products for service (calibration or repairs).

Max will now be issuing a Quote Number and formal quotation for each service request. The Max Quote Number must be clearly visible on the outside of the box containing your goods.

Each quote will include the cost and lead time for the requested service type.

Max will not process your service order without the following:

  • Receipt of valid Purchase Order (PO) or Credit Card.
  • Receipt of Material Safety Data Sheet (MSDS) for the process and/or flush fluid used in your meter.  “Process” and/or “Flush” must be clearly identified on each MSDS.

MSDS’ should be included in the box with your equipment. They can also be emailed to service [at] maxmachinery.com or uploaded on the service form. Please reference your Quote Number when emailing your MSDS.