Catalog items only, are eligible for return if the following criteria are met:
- Fluid measurement products must be 100% un-used with original sealing caps installed. (Fittings installed, thread sealant present, scratches or blemishes from installation, non-factory fluid present will render the products non-returnable)
- Electronic products must be 100% un-used and sealed in original packaging.
- Return Material Authorization (RMA) number must be issued within 30 days of original shipment date.
- Returned items must be received by Max Machinery, Inc. within 60 days of original shipment date.
A 30% restocking fee applies to all returns.
Orders placed via credit card will have the returned items refunded to the original card. Funds may take up to 14 days to be returned to the original card upon receipt of return.
Orders placed via Purchase Order will have the returned items credited to their account and a refund check may be issued if applicable.
Products received without an RMA number and/or prior notification, or are not eligible for return as described above, may be returned at customer’s expense or scrapped at Max Machinery.
Use the Contact page to begin the return process and request your RMA number.